Legal & compliance

Refund & Cancellation Policy

Last Updated: October 20, 2026

This Refund & Cancellation Policy explains Recurring Billing, Self-Service Cancellation, when refunds may be issued, Add-on Non-Refundability, and Chargeback Prevention. It forms part of your agreement with Rahawan AI together with the Terms of Service.

1. Purpose

Clear cancellation and refund rules support Chargeback Prevention and set fair expectations for a digital SaaS product that begins delivering value upon account activation — including proprietary keyword databases, schema compilers, cloud audits, and automation capacity.

2. Recurring Billing and Auto-Renewal

  • Paid plans use Recurring Billing and renew automatically at the end of each billing period (monthly or annually) until canceled through Self-Service Cancellation or an approved written request.
  • Subscription tiers include the Single Growth Plan (`single_growth`), Elite Pro, Agency, and Enterprise. Each tier includes defined plan quotas (sites, monthly tasks, engineering deployments, and related capacity) shown at checkout or on your invoice / billing desk.
  • By subscribing, you authorize Rahawan AI and its payment processor (including Stripe) to charge your selected payment method on each renewal date.
  • Plan prices, taxes, and included quotas are shown at checkout or on your invoice / billing desk.
  • During early commercial phases we may also issue manual invoices; those invoices state due dates and are not auto-charged unless you later add a card-based subscription.

3. Self-Service Cancellation

Subscribers may cancel recurring billing at any time directly through the dashboard at `/app/billing`. Cancellation halts future renewals immediately.

  • Self-Service Cancellation is performed from the organization billing desk at `/app/billing` (language-prefixed path: `/{lang}/app/billing`).
  • If Self-Service Cancellation is temporarily unavailable, email support@rahawan.ai from the account owner address with the subject "Cancel subscription" and your organization name.
  • Cancellation halts future renewals immediately. You retain access until the end of the current paid period unless we state otherwise in writing.
  • To avoid the next Recurring Billing charge, complete cancellation at least twenty-four (24) hours before the renewal timestamp shown on your billing page or invoice cycle.
  • Agency or custom contracts may specify different notice periods in the order form; those commercial terms control for that engagement.

Canceling your subscription does not automatically delete your organization data. Use in-product privacy tools or email privacy@rahawan.ai for deletion requests.

4. Refund Conditions

Because Rahawan AI delivers immediate digital access to proprietary keyword databases, schema compilers, and cloud audits upon account activation, fees are generally non-refundable once tasks or deployments have been executed. Digital value realization — including execution of audit tasks, keyword generations, or engineering deployments — applies identically to both general (Universal Core) and vertical workspaces under the Single Growth Plan, Elite Pro, Agency, and Enterprise tiers.

4.1 Monthly subscriptions

If you are a first-time subscriber to a monthly plan (including the Single Growth Plan (`single_growth`) and higher tiers) and request a refund within fourteen (14) days of the initial charge, and you have not executed billable tasks or deployments and have not consumed an unusually high volume of automation/content capacity relative to the plan (as reasonably determined by us), we may refund the initial monthly fee. After day 14 — or earlier once tasks or deployments have been executed in a general or vertical workspace — monthly fees for the then-current period are generally non-refundable.

4.2 Annual subscriptions

Annual plans may be considered for refund within fourteen (14) days of the initial annual charge if you have not substantially used the Services (including task runs, deployments, bulk keyword-bank use, or schema compilation). After day 14 — or once substantial use has begun — annual fees are non-refundable except as required by law or as we approve in writing for documented service failure attributable to us.

4.3 Add-on Non-Refundability

One-time or recurring add-ons (including extra engineering deployments packs and additional site domains) are subject to Add-on Non-Refundability once provisioned or consumed. Unused add-on units that expire under product rules are not refundable as cash.

4.4 What is not refundable

  • Renewal charges after you failed to complete Self-Service Cancellation before the renewal cutoff.
  • Fees for periods already consumed, completed delivery requests, executed tasks/deployments, or custom professional services already performed.
  • Charges arising from your breach of the Terms or Acceptable Use Policy.
  • Third-party fees (app stores, banks, FX) outside our control.
  • Promotional or zero-cost trials (there is nothing to refund).

5. How to Request a Refund

  1. Email billing@rahawan.ai from the billing contact email (you may copy support@rahawan.ai).
  2. Include organization name, invoice/charge ID or approximate date/amount, and reason.
  3. We aim to respond within five (5) business days. Approved refunds are returned to the original payment method within ten (10) business days after approval (bank timing may vary).

6. Service Credits and Goodwill

If a material platform outage prevents use of core paid features for a prolonged period attributable to us, we may — at our discretion — issue a service credit or partial refund instead of or in addition to other remedies. Credits are not cash unless we say otherwise.

7. Chargeback Prevention and Payment Disputes

Users agree to contact billing@rahawan.ai to resolve any billing discrepancy before initiating a card dispute.

Chargeback Prevention protects both parties: contact billing@rahawan.ai first so we can correct invoices, reverse mistaken charges, or document Self-Service Cancellation. Filing a card dispute (chargeback) without first contacting billing may result in suspension of the account while the dispute is investigated. If a chargeback is reversed in our favor for a valid Recurring Billing charge, you remain responsible for the fees and any processor dispute costs we reasonably incur.

8. Taxes

If a refund is issued, any tax component collected for that charge will be handled according to applicable tax rules and our payment processor's capabilities. You remain responsible for taxes you owe independently.

9. Changes to This Policy

We may update this Policy by posting a new version with a revised "Last Updated" date. Changes apply to charges incurred after the effective date unless a longer notice is required by law.

10. Contact

Billing (refunds & disputes)
billing@rahawan.ai
Self-Service Cancellation
/app/billing